FAQ
Questions garage owners ask us
Search by a word like “GST”, “refund” or “mechanic”, or pick a topic.
Can’t find your answer?
Ask us directly — a person replies, not a bot.
Mon–Sat, 10am–7pm ISTUsually the same working day
Getting started
I use a paper register or Excel today. Is switching hard?
No. Start by adding customers and vehicles as they come in, or send us your Excel list and we will help you get started. Most garages create their first job card on day one.
Can I use it on my phone?
Yes. GaragePulse works in any modern phone browser (Android or iPhone) and on laptops and tablets. You can add it to your home screen like an app. There is nothing to install from the Play Store.
What do I need to sign up?
Your name, mobile number, email, garage name and city. Confirm your email, add your garage details and you can create your first job card straight away.
Can my mechanics and staff log in?
Yes. Each person gets their own login and role: Owner, Manager, front-desk Staff or Mechanic. The number of logins depends on your plan.
Does it work for two-wheeler workshops and detailing studios?
Yes. When you sign up you choose your garage type: car garage, two-wheeler workshop, or both. A two-wheeler workshop gets bikes as the default vehicle, bike makes first, “bike” wording, bike complaints at check-in, a job sheet with bike items (helmet, mirrors, tool kit) and HSN 8714 suggested for new parts. Detailing studios bill their packages and add-ons as service packages or lines. You can change the garage type later in Settings; it only changes defaults, never existing records.
We service both cars and bikes. Does that work?
Yes. Choose “Both cars and two-wheelers” as your garage type. Every new vehicle asks car or two-wheeler first, the vehicle and job-card lists can be filtered by type, and the revenue report shows a split by vehicle type.
Can I use it without internet?
GaragePulse needs an internet connection (mobile data is enough). Your data is saved online, so you can open it from any phone or laptop.
Billing & GST
My garage is not GST-registered. Can I use it?
Yes. Unregistered garages get simple invoices without GST. If you register later, turn on GST in Settings and new invoices follow the GST rules.
How is GST worked out on an invoice?
Each line has its own GST rate and HSN/SAC code. For customers in your state the tax is split into CGST and SGST; for another state it becomes IGST, based on the customer’s GSTIN or state. Totals are rounded to the nearest rupee and the round-off is shown on the bill.
Can I bill a walk-in customer who only buys a part?
Yes. Use Quick bill: find the customer by phone or number plate, or bill a walk-in without any details. Add parts, labour or a service package and collect cash, UPI or card. The vehicle is optional, and parts come off your stock as usual.
Can I set fixed prices for common services?
Yes. Create service packages (for example a general service or an oil change) with your own price, including or excluding GST, the parts they use and the labour. Add one to a job card or quick bill with one tap. The customer sees one line (or the full breakdown if you switch it on), parts come off stock, and GST is worked out for each part and labour line so your GST report stays correct. Starter packages come without prices; you enter your own. Available on every plan.
Do invoice numbers ever repeat or skip?
No. Invoice numbers are given out in order by the system, even when two people bill at the same time. Cancelled invoices keep their number, so the series stays complete for your accountant.
Can I give my accountant a GST summary?
Yes. The GST report shows taxable value, CGST, SGST and IGST for any date range, broken down by tax rate, and you can download it as a CSV file for your CA.
Can customers pay by UPI from the bill?
Yes. Add your UPI ID in Settings and a UPI QR code for the bill amount is printed on the invoice. You then record the payment in GaragePulse when it arrives.
Data & security
Is my data safe?
Your data is stored in a secure cloud database with encrypted connections. Each garage’s data is kept separate, every staff member has their own login and role, and you can export all your data any time from Settings.
Can my mechanics see my earnings?
No. Mechanics see only the job cards assigned to them: the vehicle, the complaints and the work. They don’t see bill amounts, payments, the cash drawer or reports.
Can I get my data out?
Yes. Download customers, vehicles, invoices and payments as Excel-friendly CSV files from Settings at any time, even if your plan has ended.
Who can see my garage’s data?
Only the people you give a login to. Our support team can look at an account only to help you, in a read-only view, and every such access is recorded.
Pricing & payments
Do I need to pay for the free trial?
No. The trial includes every feature and needs no card or payment. At the end you choose a plan and pay by UPI or bank transfer.
What happens when the trial ends?
You get a short grace period with full access and reminders. If you don’t choose a plan, the account becomes read-only: you can still view, print and export everything. Your data is never deleted for this reason.
How do I pay, and can I cancel?
From the Billing page: scan the UPI QR code (amount filled in) or pay by bank transfer, then enter the UTR number. Plans don’t renew automatically, so you can stop any time. Your first payment has a 7-day refund.
Is there a yearly plan?
Yes. Yearly plans cost the same as 10 months, so you get 2 months free. You can switch between plans from the Billing page.
Do you have a plan for more than one branch?
Not yet. Multi-branch is on our roadmap. Contact us and we will let you know when it is ready.
Support
Do you offer support on WhatsApp?
Yes. Message us on WhatsApp or call during support hours (shown on the Contact page). Email works too.
Can someone show me how it works?
Yes. Book a free demo and we will walk you through GaragePulse on a call or on WhatsApp, using your own kind of jobs.
Is GaragePulse available in Hindi or Gujarati?
Not yet — the app is in English today. Regional languages are on our roadmap.
Try it on tomorrow’s jobs
Every feature free for 14 days. No card, no installation — set up on your phone today.